Shipping policy
Last updated: July 29, 2026
Thank you for shopping with Zodiglow. We carefully prepare and pack every order before shipment. This Shipping Policy explains where we currently ship, available shipping rates, processing times, delivery estimates, tracking, customs charges, packaging, and how delivery-related issues are handled.
1. Shipping Destinations
Zodiglow currently ships to the following countries and regions:
- United States
- Canada
- United Kingdom
- Australia
- Germany
- France
- Spain
- Japan
- South Korea
Shipping availability depends on local carrier coverage, address eligibility, customs requirements, and the shipping methods available at checkout.
If no shipping method appears after you enter your delivery address, we are currently unable to ship that order to the selected address.
2. Shipping Rates
- Orders under $49 USD: $6.99 USD standard shipping
- Orders of $49 USD or more: free standard shipping
The free-shipping threshold is based on the merchandise subtotal after discounts and before taxes, customs duties, import charges, or other third-party fees.
For customers shopping in another supported currency, Shopify may display the shipping rate and free-shipping threshold in the applicable local-currency equivalent at checkout.
Free shipping applies to standard shipping only. Expedited or upgraded shipping services, where available, may require an additional charge.
3. Order Processing Time
Orders are usually checked, prepared, and packed within 2–7 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays. Processing may take longer during promotions, holidays, product launches, periods of high order volume, address verification, or unexpected fulfillment delays.
If processing is expected to exceed 7 business days, we will make a reasonable effort to contact you using the email address provided with your order.
Processing time is separate from shipping transit time.
4. Estimated Delivery Time
After your order has shipped, standard delivery normally takes approximately 7–15 business days.
When available, the estimated delivery date shown at checkout is calculated using up to 7 business days of processing time plus the estimated transit time for the selected shipping method.
Delivery estimates are not guaranteed. Customs inspections, local carrier delays, holidays, severe weather, remote delivery areas, transportation disruptions, or incorrect address information may result in additional delivery time.
A more specific delivery estimate may also appear in your shipping confirmation or tracking information.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number or tracking link.
Please allow up to 48 hours after receiving the shipping confirmation email for tracking information to begin updating.
International tracking may not update at every stage of transit. A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.
6. Customs, Duties, and Import Taxes
Orders shipped outside the United States may be subject to customs duties, import taxes, value-added taxes, brokerage charges, handling fees, or other charges imposed by the destination country or local authorities.
Unless checkout specifically states that duties and taxes are included or prepaid, these charges are the responsibility of the recipient and are not collected or controlled by Zodiglow.
Free standard shipping does not include customs duties, import taxes, brokerage charges, or other government or carrier fees.
If a shipment is refused or returned because applicable customs charges were not paid, any eligible refund will be handled under our Return & Refund Policy. Original shipping costs, return shipping costs, customs charges, and carrier fees may be deducted where permitted by applicable law.
7. Jewelry and Gift Packaging
Every order is carefully packed in protective, gift-ready packaging. Premium keepsake boxes unlock at qualifying jewelry subtotals and can be selected in the cart.
Premium keepsake box availability may depend on the qualifying jewelry subtotal, selected style, product size, destination, and current packaging availability.
Gift packaging shown in product photography or social media content is not automatically included with every order unless it is specifically selected, purchased, or unlocked as part of a qualifying offer.
If no premium keepsake box is selected, or if a selected box is not suitable for the items ordered, we will use the most appropriate protective, gift-ready packaging for the order.
8. Separate Shipments
Items from the same order may occasionally be shipped separately because of product availability, packaging requirements, or fulfillment logistics.
If an order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged an additional shipping fee solely because we divided the order into separate packages.
9. Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error after placing an order, contact us as soon as possible at hello@zodiglow.com.
We will make a reasonable effort to update the address, but changes cannot be guaranteed once an order has entered processing, been packed, transferred to a fulfillment partner, or shipped.
If delivery fails because an incorrect, incomplete, outdated, or undeliverable address was supplied by the customer, the customer may be responsible for reshipping costs and carrier return charges.
10. Delayed or Lost Packages
A package is not automatically considered lost because it has passed the estimated delivery window.
If tracking has not updated for an extended period or your order appears significantly delayed, contact us at hello@zodiglow.com and include your order number.
We may ask you to allow additional time while we contact the carrier or fulfillment partner and investigate the shipment.
If tracking shows that a package was delivered, please first check the delivery location, mailbox, parcel locker, reception desk, mailroom, household members, neighbors, and local carrier before contacting us.
Depending on the circumstances and the outcome of the carrier investigation, we may offer an appropriate resolution such as a replacement, store credit, partial refund, or full refund.
11. Damaged, Incorrect, or Missing Items
Please inspect your order as soon as it arrives.
If an item arrives damaged, incorrect, or missing, contact us within 7 days of delivery at hello@zodiglow.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item received
- Photos of the outer shipping package and internal packaging
- A clear photo of the shipping label
Please keep the item and all packaging materials until the claim has been reviewed.
After review, we may provide an appropriate resolution such as a replacement, exchange, store credit, partial refund, or full refund, depending on the circumstances.
12. Returned-to-Sender and Refused Packages
A package may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the package, refusal of delivery, unpaid customs charges, or local carrier restrictions.
If a package is returned to us, contact our customer support team to discuss reshipment or an eligible refund.
Additional shipping, customs, return, or carrier charges may apply when the return was caused by customer-provided address information, refusal of delivery, failure to collect the shipment, or unpaid customs charges.
Any eligible refund will be handled under our Return & Refund Policy.
13. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at hello@zodiglow.com.
We will make a reasonable effort to help before the order has been packed or shipped, but changes and cancellations are not guaranteed.
Once an order has entered processing, been packed, transferred to a fulfillment partner, or shipped, it may no longer be possible to change or cancel it.
If cancellation is no longer possible, you may request a return after delivery in accordance with our Return & Refund Policy.
14. Contact Us
For questions about shipping, tracking, customs, delivery, or damaged packages, contact us:
Zodiglow LLC
Email: hello@zodiglow.com
Customer Support Phone: +1 (307) 381-9340
Registered Business Address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Registered business address — not a retail store or return address.
Do not send returns to this address unless our customer support team specifically instructs you to do so. Approved returns must follow the instructions and return address provided by our customer support team. Please review our Return & Refund Policy before returning an item.