Return & Refund Policy

Last updated: July 29, 2026

At Zodiglow, we want every piece to feel effortless, comfortable, and truly yours. If your order is not the perfect match, we are here to help.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law. Where applicable law provides different or greater protections, those rights will apply.

1. Return Window

You may request an eligible return or exchange within 30 days of the date your order is delivered.

For voluntary returns under this policy, the item must be:

• Unworn, unused, and in its original condition
• Returned with all original packaging, tags, pouches, cards, hygiene seals, and protective materials, where applicable
• Free from signs of wear, damage, perfume, lotion, cosmetics, chemical exposure, alteration, or improper use
• Accompanied by valid proof of purchase from Zodiglow

Return authorization allows you to send the item back for inspection. Final refund eligibility is confirmed after the returned item has been received and reviewed. Items that do not meet the applicable eligibility requirements may be declined or may receive a reduced refund where permitted by law.

2. How to Start a Return

Before sending anything back, contact us at hello@zodiglow.com.

Please include:

• Your order number
• The item or items you would like to return
• The reason for the return
• Clear photos if an item arrived damaged, defective, incorrect, or missing

Once your request has been reviewed, we will provide return instructions and confirm the approved return address.

Items sent without prior authorization or to an address other than the approved return address may not be accepted.

3. Return Shipping and Costs

For voluntary returns requested because of a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs unless applicable law requires otherwise.

Return shipping costs, international postage, customs charges, duties, taxes, brokerage fees, and other carrier fees are non-refundable unless the return is caused by an error on our part or reimbursement is otherwise required by applicable law.

Original shipping charges, if any, are non-refundable unless the item was damaged, defective, incorrect, or applicable law requires the refund of standard outbound delivery costs.

We strongly recommend using a trackable shipping service and keeping your shipping receipt. Zodiglow is not responsible for a returned package until it has been delivered to the approved return address.

Returns must be sent with postage and applicable charges prepaid. Packages sent cash on delivery, postage due, or with unpaid customs charges may be refused.

Because jewelry and packaging can be delicate, securely pack all returned items using the original protective materials. A refund may be reduced or denied where permitted by law if an item is damaged during return shipping because it was not packaged appropriately.

4. Return Address

The approved return address will be provided after your return request has been reviewed. Return locations may vary depending on the item, destination, and fulfillment requirements.

Do not send returns to our registered business address in Wyoming unless our customer support team specifically instructs you to do so.

5. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as it arrives.

If an item arrives damaged, defective, incorrect, or missing, contact us within 7 days of delivery where reasonably possible at hello@zodiglow.com. This notice period does not limit any mandatory rights you may have under applicable law.

Please provide your order number and clear photos showing the item received, the outer and internal packaging, the shipping label, and the issue.

After reviewing the claim, we may offer an appropriate resolution such as a replacement, exchange, store credit, partial refund, or full refund, depending on the circumstances and applicable law.

6. Non-Returnable Items

The following items are not eligible for voluntary return unless they arrived damaged, defective, incorrect, or the return is otherwise required by applicable law:

• Gift cards
• Items clearly marked as Final Sale or non-returnable before purchase
• Personalized, engraved, customized, or made-to-order items that were clearly identified as non-returnable before purchase
• Items that have been worn, used, altered, damaged, or returned without required original packaging
• Earrings or other pierced jewelry supplied with a hygiene seal when that seal has been removed or broken, where this exclusion is permitted by law

Sale items are not automatically final sale unless they were clearly marked as Final Sale at the time of purchase. Final Sale terms do not limit rights that cannot legally be excluded.

If you are unsure whether an item is eligible, contact us before returning it.

7. Bundles, Promotions, and Complimentary Packaging

Returns from multi-item offers, Build Your Box bundles, or other promotional purchases may affect the discount originally applied to the order.

If only part of a qualifying bundle or promotion is returned, the refund may be recalculated based on the price that would have applied to the items you keep. Any adjustment will be explained before the refund is finalized.

If a return causes the order to fall below the qualifying jewelry subtotal for a complimentary premium keepsake box or other promotional item, we may ask that the unused promotional item also be returned. If it is not returned, any deduction will be limited to the value disclosed at checkout or in the offer terms and only where permitted by law.

Purchased gift packaging may not be refundable if it has been used, damaged, personalized, or returned without its original components, unless applicable law requires otherwise.

8. Exchanges

Eligible items may be exchanged within 30 days of delivery, subject to availability.

To request a different size, finish, style, or item, contact us at hello@zodiglow.com.

For customer-requested exchanges, the customer is responsible for return shipping and any disclosed reshipping charge unless applicable law requires otherwise. If the exchange is required because an item was damaged, defective, or incorrect, we will provide an appropriate no-cost resolution where required by law.

If the requested replacement is unavailable, we may offer store credit, an alternative item, or a refund to the original payment method.

9. Refunds

Once your return is delivered and inspected, we will email you to confirm whether the refund has been approved or declined.

If approved, we aim to issue the refund to your original payment method within 7 business days and, in all cases, within the period required by applicable law. Your bank, credit card provider, PayPal, Shop Pay, or other payment provider may require additional time to post the refund to your account.

Shipping charges, return shipping costs, customs duties, taxes, and other third-party fees are non-refundable unless the return resulted from our error or reimbursement is otherwise required by applicable law.

If more than 10 business days have passed since we confirmed that your refund was issued, contact us at hello@zodiglow.com.

10. Order Changes and Cancellations

If you need to cancel or change an order, contact us as soon as possible at hello@zodiglow.com.

We will make a reasonable effort to accommodate your request, but cancellation or modification is not guaranteed once an order has entered processing, been packed, transferred to a fulfillment partner, or shipped.

This operational limitation does not affect any statutory cancellation or withdrawal rights that may apply. Where cancellation before shipment is no longer possible, you may request a return after delivery in accordance with this policy and applicable law.

11. Contact Us

For questions about a return, exchange, cancellation, or refund, contact us:

Zodiglow LLC
Email: hello@zodiglow.com
Customer Support Phone: +1 (307) 381-9340
Registered Business Address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Registered business address — not a retail store or return address.