Shipping Policy

Last Updated: October 12, 2026

Thank you for shopping with Zodiglow!

At Zodiglow, every jewelry piece is carefully selected, inspected, and packaged with care. We are committed to providing a reliable and transparent international shipping experience.

This Shipping Policy explains our shipping destinations, shipping fees, free shipping eligibility, processing times, estimated delivery times, customs duties, order tracking, and delivery-related matters.

1. Shipping Destinations

Zodiglow currently offers international shipping to selected countries and regions worldwide.

North America

• United States

• Canada

Europe

• United Kingdom

• Germany

• France

• Italy

• Spain

• Netherlands

• Belgium

• Austria

• Portugal

• Sweden

• Denmark

• Finland

• Ireland

• Poland

• Czechia

• Norway

• Switzerland

Asia

• Japan

• South Korea

• Singapore

• Malaysia

• Thailand

• Philippines

• Indonesia

• Vietnam

• Hong Kong

• Taiwan

Oceania

• Australia

• New Zealand

Middle East

• United Arab Emirates

• Saudi Arabia

• Qatar

• Kuwait

Other Supported Destinations

• South Africa

• Brazil

• Chile

• Colombia

Shipping availability depends on the destination, postal code, local carrier coverage, customs regulations, package dimensions, and product eligibility.

Mexico and India are not currently supported by our available shipping services.

If no shipping method is available at checkout, we are currently unable to deliver to the selected address.

2. Shipping Rates & Free Shipping

We offer destination-based shipping rates to provide fair and transparent international delivery pricing.

All amounts below are shown in US dollars (USD).

Shipping Destination	Standard Shipping	Free Shipping
United States	$7.99	Orders $129+
Canada	$8.99	Orders $129+
United Kingdom	$7.99	Orders $129+
Selected EU Countries	$7.99	Orders $129+
Japan & South Korea	$5.99	Orders $129+
Southeast Asia, Hong Kong & Taiwan	$5.99	Orders $129+
Australia & New Zealand	$9.99	Orders $159+
UAE, Saudi Arabia, Qatar & Kuwait	$12.99	Orders $159+
Norway & Switzerland	$19.99	Not available
Brazil	$19.99	Not available
Chile	$24.99	Not available
South Africa	$24.99	Not available
Colombia	$34.99	Not available

Important Free Shipping Information

• Free shipping applies only to eligible destinations and qualifying orders.

• The minimum purchase amount varies depending on the shipping destination.

• Free shipping applies to standard shipping only.

• Free shipping eligibility is calculated using the eligible merchandise subtotal after discounts and before shipping, taxes, customs duties, and other charges.

• Free shipping cannot be exchanged for cash or applied retroactively to previously placed orders.

• Orders shipped to destinations without a free shipping offer are subject to the applicable shipping charge.

Zodiglow does not offer a single worldwide free shipping threshold.

The final available shipping methods and shipping charges will be displayed during checkout.

3. Order Processing Time

All orders are carefully inspected and prepared before shipment.

Standard Processing Time: 2–7 business days

Processing begins after payment has been successfully confirmed.

Processing times may be extended during:

• Public holidays and weekends

• Major promotional events

• High order volumes

• Product availability checks

• Address verification

• Unexpected fulfillment delays

Processing time does not include international shipping transit time.

If significant processing delays occur, we will make reasonable efforts to notify customers using their provided contact information.

4. Estimated Delivery Times

After an order has been dispatched, standard international delivery generally takes:

7–15 business days

Delivery times are estimates, not guarantees.

Actual delivery times may vary depending on:

• Destination country or region

• Local postal services

• Customs inspections

• International transportation conditions

• Weather disruptions

• Local holidays

• Remote delivery locations

The total estimated delivery period includes order processing time and international shipping transit time.

Where available, more specific delivery estimates may be displayed at checkout or through order tracking.

5. Shipping Origin

Zodiglow orders are processed, packed, and dispatched from our fulfillment center in:

Hangzhou, Zhejiang, China

Zodiglow LLC is a US-registered company.

Our registered business address is located in Sheridan, Wyoming, United States. This address is not our order fulfillment warehouse or standard return address.

Orders are shipped internationally through eligible logistics providers and local delivery partners.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours after receiving the confirmation email for tracking updates to appear.

International tracking may not update continuously during transit.

If tracking information does not update for an extended period, please contact our customer support team.

Customer Support: hello@zodiglow.com

7. Customs Duties & Import Taxes

International shipments may be subject to import duties, customs clearance fees, value-added taxes (VAT), brokerage charges, or other government-imposed fees.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or standard shipping fee.

Customers may be responsible for applicable import duties and taxes imposed by their destination country.

Customs charges vary by country and may change according to local regulations.

Please note:

• Free shipping does not automatically include customs duties or import taxes.

• Customs clearance procedures may affect delivery times.

• Local customs authorities determine applicable duties and import requirements.

• If a shipment is refused due to unpaid customs charges, additional return or handling fees may apply, subject to applicable law.

Customers are encouraged to review their local customs regulations before ordering.

Nothing in this section limits any mandatory consumer rights under applicable law.

8. Jewelry & Gift Packaging

Every Zodiglow order is carefully packaged to help protect your jewelry during international transportation.

Standard orders include suitable protective packaging.

Premium gift boxes or keepsake packaging may be available for qualifying orders, selected products, or special promotions.

Gift box eligibility depends on the selected products, qualifying order subtotal, packaging availability, and destination.

Decorative gift packaging shown in product photography is not automatically included unless specifically stated in the product offer or selected during checkout.

9. Multiple Items & Separate Shipments

Customers may purchase multiple jewelry pieces in a single order.

For orders containing 5-piece, 7-piece, or 10-piece jewelry collections, packaging and shipping arrangements may depend on the total order size, weight, destination, and carrier restrictions.

In certain circumstances, orders may be divided into multiple shipments.

If your order is shipped separately, you may receive multiple tracking numbers.

Customers will not be charged additional shipping fees solely because Zodiglow chooses to split an eligible order into separate shipments.

10. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete delivery information.

Please verify your:

• Full name

• Street address

• Apartment or building number

• City and postal code

• Country or region

• Contact phone number

If you discover an address error after placing an order, please contact us as soon as possible.

Email: hello@zodiglow.com

We will make reasonable efforts to assist with address corrections before dispatch.

Once an order has been shipped, address changes may no longer be possible.

Additional shipping charges caused by incorrect customer-provided information may apply where permitted by law.

11. Delayed or Lost Packages

Although we work with international shipping providers, occasional delays may occur.

A package is not automatically considered lost when its estimated delivery date has passed.

If your order experiences an extended delay, please contact our customer support team with your order number.

We may initiate an investigation with the relevant shipping carrier.

Depending on the circumstances and investigation outcome, appropriate solutions may include:

• Replacement shipment

• Store credit

• Partial refund

• Full refund

Resolutions will be provided in accordance with applicable consumer protection laws and our Return & Refund Policy.

12. Damaged, Incorrect or Missing Items

We carefully inspect and package orders before dispatch.

If your order arrives damaged, contains incorrect items, or is missing products, please contact us as soon as possible, preferably within 7 days of delivery.

To assist our investigation, please provide:

• Your order number

• A description of the issue

• Photographs of the affected product

• Photographs of the outer and inner packaging

• A photograph of the shipping label

Please retain the product and packaging materials until the issue has been reviewed.

Depending on the circumstances, we may offer a replacement, exchange, store credit, or refund.

This requested reporting period does not limit any mandatory consumer rights.

13. Refused or Returned Shipments

Packages may be returned to the sender due to:

• Incorrect or incomplete delivery information

• Repeated unsuccessful delivery attempts

• Failure to collect a parcel

• Refusal of delivery

• Unpaid customs duties

• Local customs or carrier restrictions

If your order is returned, please contact us to discuss available options.

Additional shipping, return, or customs charges may apply depending on the reason for the return, where permitted by applicable law.

Eligible refunds will be handled according to our Return & Refund Policy.

14. Order Changes & Cancellations

If you need to modify or cancel an order, please contact our support team as soon as possible.

We will make reasonable efforts to accommodate requests before dispatch.

However, changes and cancellations cannot be guaranteed once an order has entered fulfillment or has been shipped.

Where applicable, customers may request a return after delivery under our Return & Refund Policy and applicable consumer protection laws.

15. Contact Information

For questions regarding shipping, order tracking, delivery delays, customs charges, or missing packages, please contact:

Zodiglow Customer Support

Email: hello@zodiglow.com

Phone: +1 (307) 381-9340

Registered Business Address:

Zodiglow LLC

30 N Gould St, Ste R

Sheridan, WY 82801

United States

Fulfillment Origin:

Hangzhou, Zhejiang

China

Our registered business address is not a retail location or return center.

Please do not send returns without first contacting our customer support team and receiving return instructions.

Thank you for choosing Zodiglow.

We appreciate your trust and look forward to delivering beautiful jewelry directly to your doorstep.

Zodiglow reserves the right to update shipping destinations, shipping fees, shipping promotions, and delivery estimates. Changes will be published on this page. Nothing in this policy overrides mandatory consumer protection rights.